Creating individual behavioural change, especially sustainable change, is the most difficult ambition of nearly all training programs.

Metrica Phoenix Course Outcomes Report
Rapport Leadership has broad range of training and development courses for creating improved performance and behavioural change. Our training is very interactive using a unique delivery style and processes to engage participants in learning so the skills can be used in the workplace the very next day.  The keys to lasting behavioural change which we use in our training are listed below and are the reason our training has an immediate and ongoing impact on behaviour, productivity, and performance.

1. Self Awareness

Learning begins when individuals become aware of their self-limiting behaviours, their strengths, and the many opportunities they have for personal growth. Rapport provides the opportunity for participants to “look in the mirror” and assess their performance. During the class, there is time for exercise debriefing, journaling, and quiet reflection. Ongoing processes ask the participant what the learning entails and how to apply it in their lives. Bottom-line: people must have self-awareness in order to make meaningful and lasting changes.

2. Practice / Experience

In sports, athletes practice skills and techniques in order to improve performance. Through practice and experience, performance is enhanced and continues to improve. In the same manner, everything Rapport teaches about leadership is through an experiential process that correlates directly to a leadership attribute and behaviour. Rather than just discussing or lecturing on a variety of leadership traits, all participants of Rapport training experience and practice leadership behaviours such as accountability, communication, enthusiasm, focus, passion, taking action, teamwork and trust. It is through these experiences that improved performance results.

3. Feedback / Coaching

University of Calgary Study – Teen Program
Additionally in sports, providing coaching and feedback to an individual offers insight into one’s behaviour. Rapport’s classes are dedicated to giving individual attention and coaching to every participant. For this reason, class sizes remain small. At Rapport, our trainers are coaches. In every course, they offer coaching and feedback that is honest, direct, instant, and one-on-one. This feedback is designed to empower the participant and move each forward to his/her own next level of performance. Great coaches have the power to unleash the potential of individuals by seeing in them qualities that they may not see themselves.

4. Motivation

The key to motivation is not simply to motivate the participant; rather, it is to allow a student to discover, uncover, and tap into his or her own internal motivators. At Rapport, our processes allow students to identify what is important to them. Graduates walk away inspired, focused, and internally driven.

5. Anchors

Anchors are words, phrases, or movements used as a prompt to recall behaviours, emotions, or experiences. At Rapport, anchors are used so after the training, participants have quick, easy ways to recall and apply specific leadership competencies. For example, when a student completes a training process that anchors in “taking action”, this anchor becomes readily accessible for application whenever taking action is required in the future.

6. Intense Experience

In Rapport classes, students experience a range of emotions. Quite simply, the emotions verify that our exercises are connecting on a deep level to something that is meaningful to participants. From this connection comes the recognition of what was and of what can be in the future.

See below for some studies of the efficacy and lasting results delivered by Rapport Leadership training.

Metrika Phoenix Leadership Breakthrough One Evaluation University of Calgary Teen Leadership Breakthrough Study

How do attendees rate their Rapport training experience?

Survey Data from over 350 course attendees in 2013


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